General Terms and Conditions
Returns, Exchanges and Cancellations
Returns and Exchanges
We accept returns and exchanges on most items purchased from Mongoose.com for (30) thirty days from the date of purchase in accordance with our return policy below. Our warehouse will not accept any return that does not have a pre-approved Return Authorization (RA) number on the outside of the package.
Apparel, hats, and shoes are not eligible for returns or exchanges at this time. Should you receive damaged or defective product please contact us at 800-626-2811, so we can assist you.
Process
Contact customer service 800-626-2811, to obtain a pre-approved return authorization. To expedite the process please have your order number with you and your reason for your return.
All returns/exchanges must be in new, unused condition, complete with the original box, instructions, warranty cards, etc. We do not accept returns on items purchased from third party retailers. If you send us a return/exchange which is not complete, a restocking/re-boxing fee will be charged. All packages refused by customers without prior written consent will be charged for return shipping. We do not issue return shipping labels. You must handle return shipping yourself. Refunds are issued to the original method of payment, within 30 days of receiving the return. Return Authorizations (RA) are valid for fourteen (14) calendar days after they have been issued. Products returned after the expiration date will be refused. We do not accept returns on products marked as “closeout” items.
Cancellation Policy
If you have placed an order on mongoose.com, we may be able to cancel the order if we receive the cancellation within a 60-minute window of order processing. Please give us a call as soon as you have made the decision that you no longer want the order. Contact us with any order cancellations at 800-626-2811.
Change your Order
We understand that things change and sometimes you hit the “Checkout” button a little too soon. Unfortunately, we’re not able to change the contents of an order once it’s placed at this time. Please give us a call to see if we can cancel the order for you, at 800-626-2811.
Order Acceptance
We reserve the right, at our sole discretion, to refuse or cancel any order regardless of reason. Please be aware that you will not be charged until your payment method is authorized, the order information is verified for accuracy and your order is shipped.
Some situations that could result in a refused order include inventory limitations, inaccuracies or errors in product or pricing information, or problems identified by our credit department.
We will contact you if all or any portion of your order is refused or cancelled or if additional information is required to accept your order.
Due to COVID 19, we are doing our best to process orders within 4-5 days after it is received. However, we do not guarantee this service. Orders placed Friday, Saturday or Sunday will ship the following week if there is a holiday.
Pricing Information
While we strive to provide accurate product and pricing information, pricing or typographical errors may occur. We cannot validate the price of an item until after your order is placed.
In the event that an item is mispriced or is listed with incorrect product information, we may, at our sole discretion, either contact you for additional information or cancel your order and notify you of such cancellation.
Prices and availability are subject to change without notice.
Quantity Limits & Dealer Sales
We reserve the right, at our sole discretion, to limit the quantities of items purchased per person, per household, or per order. These restrictions may be applicable to orders placed by the same customer, the same credit card, and/or to orders that use the same billing and/or shipping address.
We will provide notification to the customer should such limits be applied. We also reserve the right, at our sole discretion, to prohibit sales to dealers.
If you are interested in purchasing items for a corporation or institution, please contact us by email at sales@pacific-cycle.com
Debit/Check Card Users
Please be advised that banks do NOT treat debit or checking cards like a credit card; they can put two “holds” on your funds. First, your funds are held for verification purposes each time you place an order. They are held a second time when we process your sale. Please understand there is nothing we can do on our end to resolve this. These holds are internal banking functions of the bank that handles your account. Additionally, be aware that a pre-authorization is NOT a charge; it only checks your account for available funds, holds those funds, and checks the address information you provide against the card company’s record. The “hold” on your funds will eventually drop off the account after a short time (sometimes up to 10 business days) that is determined by your bank’s policies. We sincerely apologize for any inconvenience this banking procedure may cause you.
Limited Warranty
We offer a limited warranty with our products. Warranty coverage applies to a manufacturing defect; defined as a defect in materials or workmanship. Approved warranty claims will receive replacement parts at no charge under the terms and conditions of the specific product limited warranty. In some cases, we may choose to replace the entire product at our sole discretion. Please consult the product owner’s manual for specific warranty coverage details.
Not Covered by Warranty
Warranty coverage does not include the following:
- Damage resulting from abuse
- Damage resulting from ordinary wear and tear or anything broken accidentally or deliberately.
- Installation, assembly, repair, maintenance, or disassembly costs
- Paint damage or rust
- Damage or failure due to misuse, neglect, or theft
Click here to review our full warranty
Shipping Information
We do our best to process order within 5 days after it is received. However, we do not guarantee this service. Orders placed Friday, Saturday or Sunday will ship the following Monday or the next business day if there is a holiday.
Shipping
Most orders will ship via UPS or Fed Ex ground, unless otherwise noted. Freight charges are assessed per item.
Alaska, Hawaii, & Puerto Rico, Guam, Virgin Islands
We do not ship to Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands or Internationally.
APO Shipping
We do not ship to APO/FPO addresses.
International Shipping
We currently do not offer shipping outside of the 48 contiguous states
Sales Tax
Residents of California, Connecticut, Florida, Georgia, Illinois, Indiana, Massachusetts, Minnesota, New York, Pennsylvania, Washington, and Wisconsin will be charged sales tax.
