Contact Us

Please browse our FAQs page for a comprehensive list of frequently asked questions.

If you are still unable to resolve the issue, please contact us directly:


You can reach the Mongoose customer support team via email at or you can direct message us on any of our social media pages:


With a customer support team here in the U.S., you can speak to a live person  Monday - Friday*, 7 am - 6 pm (Central Standard Time), at (800) 626-2811

*Excluding all major holidays


Pacific Cycle, Inc
PO Box 344
Olney, IL 62450

For international questions, please contact our distributor in that region.